Terms & Conditions
ORDERING WITH US
You can buy your favourite products from Eclect Design simply and quickly by ordering on our website. Prior to placing an order with us you are required to agree to the terms and conditions contained in this document.
To place an order you will be asked to register with us and provide your email address. We will confirm the details of your order by sending an acknowledgment to the email address provided. Please note that this email is to acknowledge that your order has been received, and is not acceptance of your order. If, for any reason, we are unable to accept your order, a full refund will be arranged within 14 days.
We know the frustrations of trying to gauge the true size, colour, and quality of an online purchase, so we have made every effort to provide you with good quality photographs and accurate descriptions. Product colours are represented as naturally as possible in the photographs, however, there may be minor differences. Please take time to check dimensions and descriptions carefully before ordering and contact us if you would like more information about a product.
PAYING FOR YOUR ORDER
Payment can be made using most major credit and debit cards, or your Paypal account. Payments are processed safely on the Paypal platform ensuring that your details remain secure at all times. Eclect Design does not store any customer details pertaining to payment information on its website.
By placing an order you are indicating that you are an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods.
All prices shown are inclusive of any applicable VAT. The total amount payable, including the price of your items and the delivery charge will be shown at the checkout stage of the payment process. You will be asked to confirm your acceptance of the total amount payable prior to the payment being processed. We reserve the right to change prices without prior notice.
Although we are careful to ensure that product prices on the website are correct, in the event you are charged the incorrect amount, we reserve the right to charge the correct amount for items purchased, or alternatively, request for these items to be returned to us.
CANCELLING OR RETURNING AN ORDER
Cancelling your order
Thank you for visiting the website of Eclect Design Limited (“we” or “us”). Registered office: Balance Farm, Titley, Kington, HR5 3RU. Company registration no. 09032416.
You may give written notice to cancel your order once we have accepted it, for any reason up to the point of dispatch. If you do cancel within this time, the cost of the item as well as any delivery costs will be refunded within 14 days.
We would like you to be happy with your purchase, however, if for any reason your purchase does not meet your expectations, please inform us in writing within 14 days of the item being received by you. The item should be returned to us in its original condition and with any product specific packaging intact. Your payment will be credited to you within 14 days of us receiving the item. Delivery costs will not be refunded, and you are responsible for the cost of returning the goods.
We check our products carefully prior to dispatch to ensure they are in perfect condition and fit for purpose, however on rare occasions a fault or defect may not be noticed. Inform us in writing, preferably including a photo of the damaged product, within 7 days of delivery. We will contact you to arrange for the item to be returned without charge, and a replacement sent to you. If the item is not available, your payment, including delivery, will be refunded.
In the event of breakages or damage caused during delivery, please inform us in writing preferably including a photo of the damaged product, as soon as you discover the damage, and no later than 7 days. You become responsible for the goods once you or someone identified by you takes possession of the delivery. We are not responsible for breakages after delivery. We will contact you to arrange for the item to be returned without charge, and a replacement sent to you. If the item is not available your payment, including delivery, will be refunded.
We do our best to ensure that all items shown as available on the website are in stock and ready for dispatch. If, on a rare occasion, your item is not in stock we will do all we can to offer delivery of the product within 30 days, however you are also entitled to cancel the order and receive a full refund.
Please address returns to:
24 Gartconnell Road